Managing a property requires a lot of time and attention, which can be challenging to do if you have other demanding obligations. If you own a self-storage facility, you can hire a storage facility management company to take on the work needed to keep your facility running smoothly. Here are services offered by self storage property management companies.
Customer Support
The management team in charge of your property addresses all customer service issues but may escalate matters to you when necessary. Some property managers have call centers where prospective customers can make inquiries on your self storage services. The managers educate customers on the available self storage options and guide them in choosing the right size storage unit. They also advise customers on acceptable payment solutions and leasing options. Should there be inquiries about insurance, your self storage property manager may provide customers with information on insurance options for their unit type.
Revenue Management
Landlords have the option of using rent collection software to collect rent from customers. It also helps to have a team on the ground following up with customers who are behind on payments. A self storage property management company can oversee rent collection, checking to make sure that all customers pay rent on time. The company can give you a rent collection report every month, helping you track the revenue your self storage property makes. You can also put your property managers in charge of revenue management. This allows them to make adjustments to maximize your property’s revenue earning potential.
Maintenance and Repairs
Self storage management teams are responsible for overseeing your self storage property’s upkeep. The management schedules routine maintenance to keep your facility in good condition. They hire and supervise cleaners and maintenance teams who take care of the storage units and exterior spaces on your property. When issues like broken locks, malfunctioning doors, or electrical issues arise, the property managers hire technicians to fix them. Timely repairs and maintenance prevent structural issues, keeping your tenants happy.
Staff Management
You can leave your management team in charge of hiring qualified employees and training them in their roles. The management sets operational goals for employees and tracks employee performance. If your staff work in shifts, the manager can set up a work schedule for them. The management team drafts contracts to establish terms of employment for the staff. They also enforce company policies, including proper work uniforms for employees.
Risk Management and Compliance
Experienced self storage managers know the best practices for running a property successfully. Your managers create and enforce policies and procedures to streamline operations at your facility and minimize your risk of losses. Reputable property management companies work with human resource experts to set up work policies that are in line with labor laws to reduce your risk of liabilities. The management team also stays updated on laws and regulations that may have an impact on your operations, helping you remain compliant.
Corporate Operations
Property management teams oversee daily operations at your property. They process customer payments and assist in tenant onboarding. They also manage property surveillance, establish security protocols and safety measures, and control access to various parts of your facility. Property managers make themselves available to address customer and employee concerns. Your management team may also set up meetings with you to review the facility’s performance and discuss needed improvements.
Hire a Dependable Self Storage Property Management Company
Self storage managers offer comprehensive services tailored to your business needs. These property managers can help you set up structures to optimize operations at your family. Their services create positive experiences for your customers, promoting tenant retention and profitability. Hire a reliable self storage management company for help handling the operations of your self storage facility.